Politique de remboursement
We gladly accept returns and exchanges on all items except for custom pieces. In order to start a return or exchange process please follow the steps below:
1. Contact me within: 7 days of delivery
2. Ship items back within: 14 days of delivery
Conditions of return:
Buyers are responsible for return shipping costs. All items must be returned in either a shipping box or padded envelope in the original jewelry box the pieces were recieved. If the item is not returned in its original condition, the buyer is responsible for any damages or loss in value. Any item not returned in a shipping box or padded envelope will be refused and returned as will any return that was not agreed upon before the items were sent back.
Return and Handling Fees:
1. Returned Earring and Pendant orders will receive a refund minus $5 for costs of original shipping and handling if free shipping was included, or the cost of the upgraded shipping.
2. Returned Rings will receive a refund minus 15% of the Ring price or a maximum of $25 whichever is less.
3. We will also charge up to 15% of the original listing price for any item that is late being retuned to us.